Complaints Procedure

Your Right to Complain
We are committed to providing the highest quality of service. If you are a client and you have any concerns or complaints about any of the services we provide to you, we would like to discuss them with you and try to resolve them as soon as possible. Initially, we suggest that you contact the person responsible for a particular matter or their supervisor.

If you do not resolve your issues, then the firm has a written formal complaints procedure that can be downloaded by clicking here (or you can request a copy to be sent to you). In the unlikely event that the matter is still not resolved at the conclusion of our complaints process, you are entitled to make a complaint to the Legal Ombudsman, details below:

Legal Ombudsman
PO Box 6167

T: 0300 555 0333

You are entitled to apply to the Court for an assessment of a bill under Part III of the Solicitors Act 1974 please contact your file handler for further details. Alternatively, where we receive any indication that you may wish to dispute or challenge any aspect of our bill, we will treat that as a complaint or expression of dissatisfaction.

In certain circumstances, you may make a complaint to the SRA: