Complaints Procedure

First4InjuryClaims Limited

Complaints information statement for website

Client Feedback and Complaint Policy

At First4InjuryClaims Limited, we are committed to providing a high quality legal service to all our clients. We value and encourage any feedback as it helps us to continually improve our service. If you do not feel that you are receiving excellent service or that any aspect of your experience could be improved, please do tell us about it so we can put it right.

In the first instance, if you do have any feedback or a complaint about our service, then please contact the handler dealing with your claim. If this informal resolution does not meet your expectations, or you do not wish to raise the issue with the handler, then First4InjuryClaims has a written complaints procedure that can be downloaded by clicking here.

In the unlikely event that we are unable to resolve your complaint at the conclusion of our internal process, you are entitled to contact the Legal Ombudsman. Their details are as follows:

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

In certain circumstances, you make a complaint to the Solicitors Regulation Authority; www.sra.org.uk.